ITIL® Training
Individuals wishing to acquire career-enhancing ITIL® certifications can prepare for each individual examination by:
- using Exam Guides,
- Distance Learning Courses or
- Attending an appropriate classroom training course.
- Any combination of the above.
Read more about the three levels of ITIL® and ITSM qualifications, the new ITILv3 Qualifications Scheme, and explore distance learning options and exam guides.
The ITIL® Training Service
IT Governance is the online booking and support partner for selected training providers, all of whom are Accredited ITIL® Training Providers and deliver high quality ITIL certification training. We identify appropriate training providers, help delegates choose the most appropriate course for them, and then handle all the pre-course and post-course support that guarantees a successful learning experience.
There are five very good reasons for using our training service:
- We work with a wide range of accredited high quality training providers to assemble, in one place, a comprehensive range of ITIL training courses, enabling you to find, select and book exactly the training you want, where and when you want it, while dealing with only the one organization;
- You can also access - through the same site - a comprehensive range of supporting books, exam guides, toolkits and other resources that you might need to maximise the benefits of any training programme;
- Our wonderful customer service team are committed to supporting you in selecting and attending the training you require - we deal with everything, from taking your booking through to ensuring that you've received your course materials, joining instructions and all the other myriad important details that ensure you get the best out of any course - in fact, we'll go on finding answers to your questions until you've got everything you want and need!
- Our price guarantee makes our service even more attractive - we guarantee that you will not find the same course from the same supplier at a price lower than we're doing it for you. If you find a difference, we'll refund it - as simple as that.
- Our previous customers all rate our pre-booking service very highly - "it simplified the whole pre-training process enormously".
One website - 18 ITIL Certificates - 35 Training Locations (and growing!)
Our online course directories simplify your course selection. It shows course locations and dates for each ITIL and ITSM qualification. Choose your date and location, and let our friendly, helpful team take all the hassle out of booking your training course!
One of our customers said: "...one of the most efficient people I have had the pleasure to deal with. She reacts to all enquiries quickly and professionally, and is always willing to help in any way and to go the extra mile to help us and her clients."
Try our service for yourself, today - choose a course from our directory, email us or call us on + 44 (0)845 070 1750.
ITIL® Foundation Training Courses
The ITIL® Foundation Certificate, also known as the Foundation Certificate in IT Service Management, is intended for those wanting gain an introductory level of knowledge in IT Service Management (ITSM) best practices as laid out in the ITIL framework. It also provides a sound understanding of the terminology used within the ITIL® approach.
The ITILv2 Foundation exam itself consists of a single closed-book 40 question multiple-choice exam paper. The time allowed for the candidate to complete the paper is 1 hour. To pass the exam the candidate must answer 26 questions or more correctly.
Read about and buy Foundation Study Guides and Aids here.
It is highly recommend by the OGC that individuals wishing to study for the ITIL Foundation Certificate attend a training course.
Identify, by UK city, and book online for venues delivering ITIL Foundation Training courses.
Read more about the new ITILv3 Qualifications Scheme
ITIL® Practitioner Training Courses
The ITIL® Practitioner Certificates are meant for technology professionals who manage and optimise specific processes within the field of IT Service Management and carry out the actions that are associated with those processes on a day-to-day basis.
Practitioner Certificates are available in the following IT processes:
- Incident Management
- Problem Management
- Configuration Management
- Availability Management
- Capacity Management
- Change Management
- Service Level Management
- Security Management
- Financial Management
The Practitioner Certificates allows a technology professional to demonstrate an in-depth knowledge of one or more specific ITIL processes.
The Practitioner exam can be made up of either
- one multiple choice paper, for which the student is allowed 120 minutes to complete (this is closed-book).
- The other form of the examination is a written paper for which 60 minutes is allowed, plus a 60 minute closed-book multiple choice paper.
In order to achieve one of the Practitioner Certificates candidates must attain 60% mark or above.
Read about and buy Practitioner Study Guides.
You can identify appropriate training for each of specific processes, and book online for venues delivering ITIL Practitioner Courses.
Manager’s Certificate
Candidates for this examination need to hold the ITIL Foundation Certificate, attend a accredited training course & gain a positive in-course assessment while in attendance. Candidates must also be able to demonstrate 5 years of general career history working as an IT professional and at least 2 years experience in a senior role within an IT Service Management environment. Consultants are eligible for this examination as long as they can demonstrate two years of working as a consultant.
The examination itself is made up of two papers, each of which candidates are allowed three hours to complete. One of the papers covers primarily the area of Service Support and the other Service Delivery. These subjects are clearly defined and mapped out in the ITIL Service Support and Service Delivery books which can be used as study aids for the examination.
60% of the questions in the examination will be based on a case study. This case study will be supplied to candidates two weeks in advance of the examination. The remaining questions will be of a more broad ranging nature. Candidates are not permitted to take their copy of the case study into the examination. However they will be supplied with a clean copy with each of the exam papers.
Each of the Manager’s Certificate papers is made up of five questions worth 20 marks per question. Areas covered in the examination include the relationships between several subjects, and their relationship with IT Service Management issues such as outsourcing, Security Management, organisational change, Configuration Management etc. The Manager’s exam is closed book.
To achieve the Manager’s Certificate candidates must achieve a minimum of 50% in both of the exam papers.
Read about and buy Manager's Study Guides.
You can identify appropriate training that will help you achieve this qualification, and book online for venues delivering ITIL Manager's Courses.
