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ITIL® Complementary Qualification Scheme

The ITIL complementary qualification scheme has been developed by APMG to enable individuals to develop a specialism within service management and ITIL. Topics covered include problem analysis, change management, Lean IT and much, much more. Points earned through the ITIL complementary qualification scheme can be used toward the ITIL Expert certification.

Read on down this page for more information on the ITIL complementary qualifications, and links to the relevant books and courses.

What is on this page:

What is the ITIL Complementary Qualification Scheme?

During the latter half of 2009, the APMG, the accreditor of the ITIL certification scheme, launched a new qualification scheme to include qualifications that are complementary to the core ITIL qualifications. The aim of these qualifications is to allow candidates to develop a specialism within service management and ITIL and be recognised for it.

ITIL complementary qualifications are developed by licensed examination institutes. Once submitted for accreditation, they are assessed for inclusion within the ITIL complementary qualification scheme by the International Qualifications and Certifications Committee (IQCC). Qualifications submitted must meet the following criteria in order to be approved to be part of the complementary scheme:

  • Addresses areas within the ITIL core or complementary publications or other publicly available ITSM-related or relevant publications (books, standards, papers etc)
  • Is not covered by other ITIL core qualifications or
  • Covers existing areas of ITIL core qualifications with a new focus

Qualifications that are endorsed as being aligned with ITIL will be awarded a credit score. Different qualifications have different credit scores, and upon completion of the relevant course and exam these credits can be used towards the 22 needed for the ITIL Expert qualification. A maximum of six credits can come from qualifications that fall within the complementary qualification scheme. With the rest coming from the Foundation, Intermediate and Managing Accross the Lifecycle qualifications.

On the rest of this page we will look at the available qualifications.

Service Catalogue

This APMG-developed qualification and course is for those that have successfully gained the ITIL Foundation qualification or higher and that want to learn more about how a service catalogue could benefit their organisation. It particularly covers how to control demand, publish and track service pricing and cost. It also covers how to automate service request management and fulfilment – a guide has been published to support the qualification - A Study Guide to Service Catalogue: from the Principles of ITIL V3 - 1.5 credits.

Foundation Certificate in ITSM according to ISO/IEC20000

This certificate was developed by EXIN and TUEV Sued. The EXIN and TUEV Sued ISO/IEC 20000 was updated in Autumn 2012 to be in line with 2011 version of Part 1 of the standard and the 2012 version of Part 2. In gaining this certification, individuals will be able to demonstrate their understanding of a quality approach to IT service management based on the International Standard for IT service management. They will have an understanding of the core principles, processes and practices of this approach. A guide has been published to support this qualification - Implementing Service Quality based on ISO/IEC 20000: A Management Guide - 1 credit.

Certified Process Design Engineer (CPDE)

This qualification was developed by LCS Loyalist Certification Services. The CPDE qualification and associated course cover how to design, implement, assess and integrate the management of IT service management processes. Candidates gaining this qualification will demonstrate knowledge in the key areas highlighted above. This qualification is generic in that it takes into consideration the many different management frameworks – a guide has been published supporting this qualification - The ITSM Process Design Guide - 1.5 credits.

BCS Specialist Qualifications

Each of the BCS-ISEB Specialist Qualifications cover a specific job role within IT service management. Their aim is to provide detailed knowledge on how each ITSM job role operates within an organisation and enable job-specific skills development. They cover a wide range of industry best practice, including ITIL®, CobiT®, ISO/IEC 20000 and SFIA/SFIAplus.

The available BCS-ISEB Specialist Qualifications are:

  • Specialist Certificate in Service Desk and Incident Management
  • Specialist Certificate in Change Management
  • Specialist Certificate in Service Level Management
  • Specialist Certificate in Business Relationship Management
  • Specialist Certificate in Problem Management
  • Specialist Certificate in Supplier Management

Upon achieving any of the BCS-ISEB Specialist Qualification you gain 1.5 credits.

Configuration Management Database (CMDB)

This APMG-developed qualification is for those with an interest in understanding how a CMDB could benefit their organisation. It covers and allows a candidate to demonstrate their understanding of how to identify, control report, audit and verify service assets and configurations items (CIs). It also provides a framework of IT services, linking services to business processes and supporting identification of service improvement opportunities – a supporting guide to this qualification is available in the form of The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares - 1.5 credits.

Change Analyst

This qualification was developed by APMG. Candidates learn about how dynamic change can be within an IT service management environment and its practical implications. The Change Analyst certification certifies that a candidate has the knowledge and skills to manage change. Candidates on the course for this certification will learn how to build a business case for change and how to get management approval for changes. This qualification is role-based and has a practical focus. It is a ideal follow-on qualification from the ITIL qualification - 1.5 credits.

Problem Analyst

The Problem Analyst qualification was developed by APMG. This qualification recognises an individual's ability to analyse problems and incidents and their knowledge of how stop incidents and problems from recurring. Those that pass the Problem Analyst exam will also be able to demonstrate. Gaining the Problem Analyst qualification demonstrates you have the knowledge to handle problems and incidents in line with the ITIL guidance - 1.5 credits.

Lean IT

This Lean IT qualification has been developed by APMG. It is at IT professionals, specifically those with a focus on the the management and improvement of IT services. Gaining this qualification demonstrates an individual's mastery of focus on the delivery of value and removing waste, inflexibility and variability from IT services - 0.5 credits.

ISO/IEC 20000

Having purchased the itSMF ISO 20000 certification scheme, APMG have continued where the itSMF left off in enhancing the certification programme. APMG currently offer three levels of ISO/IEC 20000 professional qualification - Foundation, Practitioner and Auditor.

Credits for passing the relevant APMG ISO/IEC 20000 qualification are as follows:

A guide has been published to support this qualification - Implementing Service Quality based on ISO/IEC 20000: A Management Guide.

Sourcing Governance Foundation (SGF)

The Sourcing Governance Foundation qualification has been created by APMG in partnership the International Association of Outsourcing Professionals (IAOP). Gaining this qualification demonstrates an individual's mastery of the basic concepts of outsourcing and sourcing governance - 1.0 credit.

Business Information Services Library(BiSL) Foundation

The BiSL Foundation qualification has been created by APMG working in partnership ASL BiSL Foundation. The qualification is aimed at those that have a operational, management or strategic in ITSM. Gaining this certification demonstrates an individual's grasp of the basic principles of the management of business information - 0.5 credits.

For further information on any of these qualifications and for training options, please either call us on +44 (0) 845 070 1750 or email us.

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