ITIL® 2011 - The ITIL Lifecycle Publication Suite
ITIL was updated in in the summer of 2011. It remains the leading best practice framework for IT service management.
Below you can read more about the official ITIL 2011 books and the framework itself.
What is on this page:
ITIL
ITIL is the most widely used approach for IT service management in the world. It provides a practical framework for identifying, planning, delivering and supporting IT services. ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth.
ITIL provides an overall approach to the full lifecycle of services, covering the entire IT organisation and all the supporting components that are required to deliver services to the customer.
The five books of ITIL are contained in the ITIL Lifecycle Publication Suite (available in various formats).
Benefits of ITIL
The ITIL processes are organised within a lifecycle structure. The core lifecycle stages are then supported by more detailed complementary content specific to industry, stakeholder and practice topics. This makes ITIL more practical, easier to use and provides guidance specific to various stakeholder viewpoints.
The Cabinet Office states the benefits of ITIL as:
-
Establishes the integration of business strategy with IT service strategy
-
Enables agile service design and a ROI blueprint
-
Provides transition models that are fit for purpose in a variety of innovations
-
Demystifies the management of service providers and sourcing models
-
Improves the ease of implementing and managing services for dynamic, high risk volatile and rapidly changing business needs
-
Improves how measurement demonstrates value
-
Identifies the triggers for improvement and change anywhere in the service lifecycle
-
Covers IT strategy for outsourcing and co-sourcing
-
Process expansion includes event management and request fulfilment
ITIL Lifecycle Suite
The Lifecycle Publication contains the five core ITIL books, which are designed to be read together:
Service Strategy
Service Strategy contains the majority of the 2011 updates. It gives detailed strategic guidance on how to design, implement and manage service management, covering:
-
The development of markets
-
Service assets
-
Service Catalogue
-
Implementation of strategy through the ITIL Service Lifecycle
-
Financial Management
-
Service Portfolio Management
-
Organisational Development
-
Strategic Risks
Buy Service Strategy
Service Design
Service Design gives guidance on the design and development of services and service management processes. It covers:
-
Service design, objectives and elements
-
Selecting the service design model
-
Cost models
-
Benefit/risk analysis
-
Implementing Service Design
-
Measurement and control
Buy Service Design
Service Transition
Service Transition gives guidance on the transition of new or changed service into operation. It covers:
-
Managing organisational and cultural change
-
Knowledge management
-
Service knowledge management system
-
Methods, practices and tools
-
Measurement and control
-
Companion best practices
Buy Service Transition
Service Operation
Service Operation is the volume within the Lifecycle Publication Suite that gives guidance on the delivery of IT services on a day-to-day basis. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services. It covers:
-
Application Management
-
Change Management
-
Operations Management
-
Control processes and function
-
Scalable practices
-
Measurement and control
Buy Service Operation
Continual Service Improvement
Continual Service Improvement deals with the evaluation and improvement of services. It gives in-depth guidance on evaluating and improving the quality of services, overall maturity of the ITSM services and their underlying processes. It covers:
-
Business and technology drivers for improvement
-
Business, financial and organisational improvements
-
Methods, practices and tools
-
Measurement and control
-
Companion best practices
Buy Continual Service Improvement