ITIL Complementary Qualification Scheme

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What is on this page:

What is the ITIL Complementary Qualification Scheme?

During the latter half of 2009, the APMG, the accreditor of the ITIL certification scheme, launched a new qualification scheme to include qualifications that are complementary to the core ITIL qualifications. The aim of these qualifications is to allow candidates to develop a specialism within service management and ITIL and be recognised for it.

ITIL complementary qualifications are developed by licensed examination institutes. Once submitted for accreditation, they are assessed for inclusion within the ITIL complementary qualification scheme by the International Qualifications and Certifications Committee (IQCC). Qualifications submitted must meet the following criteria in order to be approved to be part of the complementary scheme:

Address an area within one of the core ITILv3 manuals or complementary publications (standards, books, other guidance, etc.)
Cover a subject not already covered by another ITIL qualification.
Or covers existing areas of ITILv3 qualifications with a new perspective.

Qualifications that are endorsed as being aligned with ITILv3 will be awarded a credit score. Different qualifications have different credit scores, and upon completion of the relevant course and exam these credits can be used towards the 22 needed for the ITILv3 Expert qualification. A maximum of six credits can come from qualifications that fall within the complementary qualification scheme. With the rest coming from the Foundation, Intermediate and Managing Accross the Lifecycle qualifications.

On the rest of this page we will look at the available qualifications.

ICT Infrastructure Management (ICTIM)

This qualification was developed by BCS-ISEB and is based on the ICT Infrastructure Management publication. In gaining this certification, a candidate will be able to demonstrate the knowledge and application of the processes needed to manage an IT infrastructure. They will also be able to define the ‘touch-points’ and dependencies with all other areas involved in the design, implementation and continuous improvement of ICT services – 3.5 credits.

Service Catalogue

This APMG-developed qualification and course is for those that have successfully gained the ITILv3 Foundation qualification or higher and that want to learn more about how a service catalogue could benefit their organisation. It particularly covers how to control demand, publish and track service pricing and cost. It also covers how to automate service request management and fulfilment – a guide has been published to support the qualification - A Study Guide to Service Catalogue: from the Principles of ITIL V3 - 1.5 credits.

Foundation Certificate in ITSM according to ISO/IEC20000

This certificate was developed by EXIN and TUEV Sued. This certificate is particularly focused on the role of people and their activities for the delivery of quality IT services and processes. Gaining this certification demonstrates’ a candidates understanding of the main principles, processes and practices involved in delivery quality IT services based on ISO/IEC 20000. EXIN recommend the following guide for study prior to taking this qualification’s exam - Implementing ISO/IEC 20000 Certification - The Roadmap - 1 credit.

Certified Process Design Engineer (CPDE)

This qualification was developed by LCS Loyalist Certification Services. The CPDE qualification and associated course cover how to design, implement, assess and integrate the management of IT service management processes. Candidates gaining this qualification will demonstrate knowledge in the key areas highlighted above. This qualification is generic in that it takes into consideration the many different management frameworks – a guide has been published supporting this qualification - The ITSM Process Design Guide - 1.5 credits.

BCS Specialist Qualifications

Each of the BCS-ISEB Specialist Qualifications cover a specific job role within IT service management. Their aim is to provide detailed knowledge on how each ITSM job role operates within an organisation and enable job-specific skills development. They cover a wide range of industry best practice, including ITIL, CobiT, ISO/IEC 20000 and SFIA/SFIAplus.

The available BCS Specialist Qualifications are:

Specialist Certificate in Service Desk and Incident Management
Specialist Certificate in Change Management
Specialist Certificate in Service Level Management
Specialist Certificate in Business Relationship Management
Specialist Certificate in Problem Management
Specialist Certificate in Supplier Management

Configuration Management Database (CMDB)

This APMG-developed qualification is for those with an interest in understanding how a CMDB could benefit their organisation. It covers and allows a candidate to demonstrate their understanding of how to identify, control report, audit and verify service assets and configurations items (CIs). It also provides a framework of IT services, linking services to business processes and supporting identification of service improvement opportunities – a supporting guide to this qualification is available in the form of The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares - 1.5 credits.

Change Analyst

This qualification was developed by APMG. Candidates learn about how dynamic change can be within an IT service management environment and its practical implications. The Change Analyst Certification certifies that a candidate has the knowledge, skills and confidence to manage change. Candidates on the course for this certification will learn how to build a business case for change and how to get management approval for changes – 1.5 credits.

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