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ISO9001 Quality Management Standard

ISO 9001 is the international best-practice specification that helps businesses and organisations throughout the world to develop a best-in-class quality management system (QMS).

A new version of ISO 9001 is expected to be released towards the third quarter of 2015, with the Final Draft International Standard due for release in July 2015. ISO 9001:2015 introduces significant changes, aiming to facilitate an integrated approach to quality management, and closer alignment with the organisation’s strategy and core business processes.

Introduction to ISO 9001

ISO 9001 provides a framework for continual improvement, leading to improved customer satisfaction and staff motivation. Over one million organisations worldwide are independently certified to the Standard, making ISO 9001 the most widely used management standard in the world today. In the UK alone, almost 45 000 companies have achieved an ISO 9001 certification.

A summary of the proposed changes in ISO 9001:2015

  • The introduction of Annex SL, a now mandatory requirement for all ISO management system standards, bringing about a significant change to the structure and content of the clauses.
  • The introduction of risk evaluation and risk-based thinking in the design and development of management systems to meet Annex SL’s requirements.
  • An increased emphasis on value creation for the organisation and its customers.
  • A requirement to take into account the external and internal issues and interested parties (customers, regulators, suppliers, shareholders, etc.) relevant to the organisation’s business objectives and stakeholders.
  • Greater emphasis on objectives and goal setting – placing leadership at the centre.
  • A requirement to determine and provide the resources required for the QMS.
  • Clause 7.5 “Documented Information” is split into three sub-clauses – general, creating and updating, and control – enabling the organisation to choose the information it wishes to retain, and how it is updated, controlled and adequately protected.
  • The inclusion of ‘services’ in references to ‘product’
  • An emphasis on ‘improvement’ as opposed to ‘continual improvement’
  • The terms ‘purchasing’ and ‘outsourcing’ will be replaced with ‘external provision of products and services.’

Why were the changes to ISO 9001 introduced?

All ISO standards are reviewed every five years to establish whether a revision is required to keep them current and relevant for the marketplace.

  • To maintain relevance in a changing, increasingly complex business environment.
  • To allow for integration with other management system standards.
  • To address the increased variety of management system users, including services and office environments.
  • To provide a consistent foundation that can be applied for the next ten years.
  • To enable organisations to consistently achieve customer satisfaction.

Transitioning requirements for ISO 9001:2015

The Internal Accreditation Forum (IAF) has set the timeline for transitioning at three years, with the transition period coming to an end in September 2018. Following this transition period, ISO 9001:2008 will cease to be valid.

Companies will be expected to start transitioning to the new Standard when the final version has been published (expected in September 2015), in order to bring their practices into line with the latest requirements. Each certification body will be required to undergo a transition to the new Standard before their clients will be required to transition. Certified companies should seek guidance from their respective certification bodies about their individual transition milestones

ISO 9001 benefits

Organisations have seen the following benefits of implementing management systems compliant with ISO 9001:

  • Financial savings
  • Competitive advantage
  • Enhances brand reputation and removes barriers to trade
  • Increases customer satisfaction
  • Streamlines operations and reduces waste
  • Improves business performance and manages business risk
  • Encourages internal communication and raises morale
  • Enhances your ability to win new business

Relevant products and services

ISO 9001 QMS Quality Management System Documentation Toolkit

This toolkit contains a manual, quality management policies and procedures, plus forms, records and work instructions that will help you prepare for and implement a quality management system (QMS). This toolkit will be updated to reflect the new 2015 version of the Standard.

Find out more about the ISO 9001 QMS Toolkit.

ISO 9001 QMS Gap Analysis Tool

This tool helps any organisation to quickly and clearly identify the ISO 9001 requirements that it does not meet. This tool will be updated to reflect the new 2015 version of the Standard.

Find out more about the ISO 9001 QMS Gap Analysis Tool >>


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