ISO9001 Quality Management Standards
BS EN ISO 9001:2008 (usually referred to just as ISO9001) is the international best practice specification that helps businesses and organisations throughout the world to develop a best-in-class Quality Management System (QMS).
On this page, learn about how ISO9001 can improve your business, and how to go about implementing ISO9001.
On this page:
ISO9001 is the best practice specification which helps businesses and organisations throughout the world to develop a Quality Management System (QMS).
ISO9001 is the first in a family of International Standards that:
underpins and improves management systems;
harmonises with ISO 14001 and ISO27001 so that management systems can be effectively integrated;
implements the Plan-Do-Check-Act (PDCA) model; and
provides a framework for continual improvement, leading to improved customer satisfaction and staff motivation.
Organisations have seen the following benefits from implementing management systems in compliant with ISO9001:
The financial benefits that have accrued to companies implementing ISO9001 systems have been immense and include cost savings from operational efficiencies, higher sales, improved return on assets and greater profitability. The perception of a QMS simply adding to the bureaucracy is outdated and certainly not something we ndorse here at IT Governance.
ISO9001 is top management-led and ensures that a strategic approach is taken to the management system. Business objectives are constantly reviewed in the ISO9001 system and feed into your processes and working practices to ensure you maximise your assets. Having ISO9001 can also offer access to new markets.
Enhanced brand reputation and removal of barriers to trade
Gaining certification to ISO9001 sends a clear message that your company is committed not only to high standards but also to continually improving its performance. Certification will improve your reputation and can be a useful marketing tool.
Increased customer satisfaction
Customers' needs and satisfaction are at the heart of ISO9001, and the improvement ‘Plan-Do-Check-Act’ structure of ISO9001 ensures that those needs are met.
Streamlined operations and reduced waste
By focusing on improving operating processes, ISO9001 management systems encourage enhancement of products and services; fewer mistakes and less reworking, means a consequent reduction of waste and fewer customer complaints.
Improvement of business performance and management business risk
ISO9001 helps you and your management team raise the level of your organisation's performance above and beyond that of your competitors who do not employ management systems. It also makes measuring performance easier and manages your business risks in a controlled way.
Encouragement of internal communication and raised morale
ISO9001 brings improved communications and, with employees feeling more involved, the added benefits of better team-working.
In a recent survey undertaken by the British Assessment Bureau (BAB), it was found that “44% of respondents said that they had won business as a result of becoming certified to the ISO 9001 quality management standard”. The survey also found that 57% of people said that a client had motivated them to implement the standard, meaning that the prospect for gaining more work was the primary reason for attaining the standard.
ISO9001 is the best practice specification that helps businesses and organisations throughout the world develop a best-in-class Quality Management System (QMS). It is by far the world’s most established quality framework, currently being used by around 1,060,000 organisations in 170 countries worldwide.