You will have received an email from firstname.lastname@example.org that contains a link and some download instructions for your eBook format.
Don’t forget to check your junk mail box.
When will I receive my eBook?
Once payment has been made, you will receive two emails. The first is your receipt and the second contains your download link and some instructions on how to retrieve your eBook.
Can I order multiple copies of the same eBook at once?
Yes – give us a call on +44 (0)845 070 1750 and we can set up your licences.
Do I have to be connected to the Internet to read my eBook?
No. As long as you have stored the eBook in your library, then you are able to read it without any Wi-Fi connection, 3G or 4G.
Once I have purchased my eBook will it always be available to me?
Yes. As long as you keep your account details for your eReading applications or programs, then you will always have access to your eBooks.
Can I download eBooks onto my handheld device?
Yes. When your device is connected to the Internet you are able to download the eBook straight to your device. If your device isn’t connected to the Internet, you can transfer the eBook from your PC to your device. Look at our compatibility table to identify which format is best suited for your device.
Please remember that the DRM applied restricts the number of devices that each eBook can be uploaded to.
Is it safe to download eBooks?
From our registered web shops – yes.
We cannot speak for other distributors or download sites. If you are unsure of the authenticity of the website you are buying from, come directly to us, the publishers.
Do I need special software or hardware to read eBooks?
Adobe eBook and EPUB for PC require you to download and install Adobe Digital Editions.
Install Adobe Digital Editions on your PC or Mac
You can install the latest version of ADE here.
Don’t forget to create an Adobe ID. This ID (usually your email address) acts as your unique key to be able to open the eBooks that you buy.
Why do I need to create an Adobe ID?
Our eBooks in Adobe eBook and EPUB formats are secured with Adobe ADEPT digital rights management (DRM). DRM is used to map your purchased eBooks to the Adobe ID associated with your ADE account, giving you unlimited access to your purchases while also limiting piracy.
It is possible to access your account on up to six different devices you authorise. This includes all of your favourite devices: eReaders, smartphones, tablets, laptops, computers (Mac or PC), and so on. Your Adobe ID is the key to all of this, identifying you as the reader permitted to open and read your eBooks anytime, anywhere.
Authorise your computer within ADE
This is important for all EPUB and Adobe eBook customers. This allows you to access your library from your favourite devices (PCs included) anytime.
Kindle files for PC require you to download Kindle for PC.
Install Kindle for PC on your PC or Mac
You will need to download Kindle for PC to read these eBooks on your computer, or you can transfer them straight from purchase to a Kindle device.
Both programs are free to download.