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ITGP E-book FAQ

Kindle format

To buy e-books compatible with your Kindle e-reader please visit the Kindle Store using the link provided on the ITGP book product page, or search for it on the Amazon Kindle Store here.

 

Adobe eBook format

To read an Adobe eBook you need to download Adobe Digital Editions (ADE). You can download the latest version of Adobe Digital Editions here.

During the set-up process you will need to set up an Adobe ID – this is free and easy to set up. To do so, follow these steps: Setting up Adobe ID (free).

 

Adobe ePub format

To read an Adobe ePub e-book you need to download Adobe Digital Editions (ADE). You can download the latest version of Adobe Digital Editions here.

During the set-up process you will need to set up an Adobe ID – this is free and easy to set up. To do so, follow these steps: Setting up Adobe ID (free).

 

We do not supply our e-books in PDF format.

 

Compatible devices

ITGP e-books purchased from IT Governance websites can be downloaded and read on computers, iPads, iPhones, smartphones and e-readers (including Kobo, Sony and Nook).

See ‘How to access your e-book’.

Please note that ITGP e-books are not compatible with Linux operating systems.

 

ITGP e-book Digital Rights Management (DRM)

All of our e-books are secured using Adobe DRM. This means that they can only be read on devices that have been authorised with an Adobe ID.

 

E-book formats

Our eBooks are available in Adobe ePub and Adobe eBook formats direct from any IT Governance website. Kindle formats of our titles are available from the Amazon Kindle Store here.

What’s the difference between Adobe ePub and Adobe eBook?

  • Adobe ePub resizes according to the size of the screen on which they are displayed.
  • Adobe eBooks are static, with set page breaks, prohibiting automatic screen adjustment and changes to font size.

Our Adobe ePub and Adobe eBook files are protected using Adobe DRM.

 

Ordering an e-book

Add the format of your choice (Adobe ePub or Adobe eBook) to your basket and proceed to checkout when you have finished shopping. When checkout is complete, you will receive two emails: the first is your receipt and the second contains download instructions and a link to your e-book.

 

Refunds and returns

As e-books cannot be physically returned, we are unable to offer refunds. Please check that your chosen format is suitable for your computer or device before completing your purchase.

More information on our terms and conditions can be found here. If you do have any concerns, please contact us at servicecentre@itgovernance.co.uk.

 

FAQ

How do I access my e-book?

Follow this link to a step-by-step guide on how to access your e-book.

 

What is the difference between an Adobe ePub and Adobe eBook?

Adobe ePub is a reflowable format, meaning the e-book will resize according to the size of the screen on which it is displayed.

Adobe eBooks are static, with set page breaks, prohibiting automatic screen adjustment and changes to the font size.

 

Why can’t I have a DRM-free PDF format?

In order to protect our intellectual property, all of our e-books are DRM protected. Unfortunately, we cannot provide e-books as PDFs or in any DRM-free format.

 

How long will my e-book take to arrive?

If you have purchased an e-book, you will receive two emails: one confirming your order, and the other containing a link to download your e-book.

These automated emails are sent immediately after purchase. If you have not received an email within two hours, please check your junk/spam folder or email us at servicecentre@itgovernance.co.uk.

 

Can I read an e-book that I’ve downloaded from IT Governance on my Kindle?

ITGP e-books purchased direct from IT Governance websites cannot be read on Kindle e-readers.

To buy e-books compatible with your Kindle e-reader, please visit the Kindle Store using the link provided on the ITGP book product page, or search for the e-book title in the Amazon Kindle Store here.

 

Can I print or share my e-book?

ITGP e-books are protected by Adobe ADEPT Digital Rights Management (DRM). The title you download will only be accessible with your Adobe ID. Although it is not possible to copy the content of your e-book, you are able to print your e-book once.

DRM associates your e-books with your Adobe ID and gives you unlimited access to your purchases on up to six different devices.

For more information, see http://blogs.adobe.com/aemmobile/supported-devices.

 

 

How to access your e-book

 

 

 

 

  1. Getting started and setting up
    1. 1.1   Setting up an Adobe ID (free)
      You can set up an Adobe ID here. You will be asked to provide an email address and create a password. The email address you provide must match the email address that you used to purchase your e-book.

    2. 1.2   Setting up Adobe Digital Editions (ADE) – free software
      You need to download the latest compatible version of Adobe Digital Editions compatible with your preferred platform here.

    3. 1.3   Authorise your device or computer
      During the installation process you will be asked to authorise your computer.

      • When asked to select an e-book vendor, select ‘Adobe ID’ from the drop-down menu.
      • Enter your Adobe ID – this is the email address that you used in step 1.1.
      • Enter your password – this is the password you created during step 1.1
  2. Read your e-book on a PC or Mac
    You have now successfully set up an Adobe ID and installed Adobe Digital Editions. To read your e-book on a PC or Mac, you now need to download your e-book.
    • 2.1   Open the email from IT Governance containing the download instructions for your e-book and click the download link. (N.B. If you can’t see this in your inbox, check your spam/junk folder.)
    • 2.2   The download link will open in a web page. Click ‘Open with’ and select Adobe Digital Editions. Before clicking ‘OK’, tick the box that asks you to make this your default program for opening similar files.
    • 2.3   Adobe Digital Editions will open and the e-book will automatically download to your library. It will also be saved to a ‘My Digital Editions’ folder (go to ‘My Documents’ folder on a Windows PC, or ‘Documents’ on a Mac to find this folder).
  3. Read your e-book on an e-reader (including Nook, Kobo and Sony)
    • 3.1   Follow the steps specified in steps 1 and 2 above to set up Adobe Digital Editions and download your e-book onto a computer.
    • 3.2   Connect your e-reader to the computer.
    • 3.3   Open Adobe Digital Editions and go to the ‘Library’ view. Your e-reader should appear under ‘Devices’.
    • 3.4   Drag the e-book(s) from the ‘Library’ view across to ‘Devices’.
    • 3.5   Once the e-book has been moved, you can safely eject your e-reader. Your new title will appear on your device.
  4. Read your e-book on an iPhone or iPad
    • 4.1   Follow step 1.1 (above) to create an Adobe ID.
    • 4.2   Download Adobe Digital Editions (ADE) or the Bluefire Reader app from the App Store and authorise your chosen app with your Adobe ID and associated password (see 1.1).
    • 4.3   On your device, open the email you received from IT Governance containing the download instructions for your purchase and click the link to continue to the download page. (N.B. If you can’t see this in your inbox, check your spam/junk folder.)
    • 4.4   The download link will open in a web page and you will be prompted to click ‘Open In’. Select either Adobe Digital Editions (ADE) or the Bluefire Reader app. The application will then automatically open up and your e-book will begin to download.
  5. Read your e-book on a Kindle or Android device
    •    5.1 To read an e-book in Kindle format, you need to purchase your title via the Amazon Kindle Store here. You will need to download the Kindle app if the device you are using is not a Kindle.

 

TROUBLESHOOTING

For assistance with common errors, please refer to the troubleshooting steps below.

I’ve received the following error message:

Error getting license: License server communication E_ADEPT_XML_SYNTAX Solution:

  • Choose ‘Start’ > ‘Run’.
  • In the ‘Open’ text box, type ‘regedit’ and then press ‘Enter’. This will open the Registry Editor.
  • In the left pane of the Registry Editor, locate the following registry key:
  • HKEY_CURRENT_USER\Software\Adobe\Adept.
  • Right-click the ‘Adept’ key and choose ‘Delete’.
  • In the ‘Confirm Key Delete’ dialog, click ‘OK’.
  • This will deauthorise Adobe Digital Editions (ADE).
  • Reauthorise ADE with your Adobe ID and password.
  • Open the new link that has been sent to your email address.

 

I’ve received the following error message:

ACT not ready, Check Activation

Solution:
You can typically resolve this error message by reauthorising Adobe Digital Editions. Under the ‘Help’ tab, click on ‘Erase Authorisation’ (you’ll need to enter your Adobe ID), then go back into Help and choose ‘Authorise Computer’. You may also need to close and restart Adobe Digital Editions for the change to take effect.

If this does not work, please follow these instructions from Adobe’s support page.

 

I can’t find my e-book in Adobe Digital Editions

If you believe that your download has been successful but cannot see your file in the Adobe Digital Editions library, you should check within the directory.

To do this, go to ‘File’, select ‘Add to Library’ and check the location to which your files would normally be downloaded for your purchase.

There is a drop-down menu in the lower-right corner of the ‘Add to Library’ pop-up, which defaults to ‘e-books’. If you still cannot find your file, try selecting the alternative, ‘Adobe Content Server Message’, and check again.

 

The link to download my e-book does not work

When you purchase an e-book from an IT Governance website, you will receive an email with a download link for your title. That link automatically expires after 30 days.

If you have not downloaded your e-book by this time, please email us at servicecentre@itgovernance.co.uk and we will arrange for a new link to be sent to the same email address.

 

Still having trouble? Contact us

If you are unable to access your e-book and the information above does not solve the problem, please email servicecentre@itgovernance.co.uk.

To help us resolve your issue quickly, please include the following information in your email:

  • your order number (this can be found in the title of the confirmation email),
  • the date of purchase,
  • the email address you used to receive the e-book (if different).

Wherever possible, quote the exact error message you receive and/or attach screen shots to your email. This will aid us in resolving the issue.