eBooks FAQs

An eBook is a digital edition of a book that is designed to be read on your computer, or an eBook reader. An eBook is not the same thing as a downloadable PDF.

• You can download eBooks and read them immediately.
• There is no waiting for shipment.
• eBooks also offer the convenience of size and portability - you can store your own personal library of eBooks on your computer or hand held device.

ePub: a reflowable format based largely around HTML – compatible with the majority of eReaders on the market (see table), including smartphones, iPod Touch and some tablets. To install these eBooks onto your hand held device you will have to install a free application called BlueFire onto your handheld device (iPod Touch/iPhone, for example) which will act as your library or bookstore. You can read these eBooks in Adobe Digital Editions (ADE) on your computer which will too store your library. ADE will enable to read your ePub eBook on your computer.

Adobe eBooks: the more universal format of an eBook for handheld eReaders, closely related to its junior ePub format. You can download and read this format of eBook with Adobe Digital Editions.

Mobi: is the formatting behind eBooks that are compatible with Amazon’s Kindle. You will need to download Kindle for PCs to read these eBooks on your computer, or you can transfer them straight from purchase to Kindle device. TSO mobi eBooks are not compatible with Amazon's Kindle device due to the DRM applied by the publishers.

TSO eBooks are very similar to our eBook formats ePub and Adobe eBook, with the same DRM applied and software tools to view them on. Please note that eBook from TSO are not compatible with Amazon's Kindle device due to the DRM applied by the publishers.

If you have any further queries regarding TSO eBooks please don't hesitate to contact us here at servicecentre@itgovernance.co.uk

IT Governance offers eBooks published by IT Governance Publishing (ITGP), the Office of Government Commerce (OGC) and Van Haren Publishing.

To read titles published by the OGC you need to install the MobiPocket reader software. You can download this software for by visiting the Mobipocket site, or during the eBook download process, once payment has been received.

For TSO titles you can treat ePub format and Adobe eBook formats as you would an ITGP publication, however, mobi format is not available.

Titles published by ITGP and Van Haren are available in the Adobe eBook format. To read these eBooks you need to install Adobe Digital Editions (you may need administrative permissions to do this – if so, please contact your system administrator directly) on your computer or mobile device.

You purchase these formats in exactly the same way as a hard copy book. To download an ITGP title specifically in these formats you must have already installed Adobe Digital Editions.

1. Once you have purchased your eBook you will receive a link at the bottom of your purchase confirmation page.
2. You will also be emailed a link in your confirmation email.
3. The link will also be in My Account > My Order
4. Click on the link.
5. A file download box will appear, giving you the option to ‘Save’ or ‘Open’ the download.
6. Select ‘Open’ if you want to download the eBook immediately.
7. Select ‘Save’ if you want to do this later.

1. You will need to have installed Kindle for PC before attempting to download the eBook.
2. Once you have purchased your eBook 'for Kindle' you will receive a link at the bottom of your purchase confirmation page.
3. You will also be emailed a link in your confirmation email 'Download File'.
4. A file download box will appear, giving you the option to 'Save' or 'Open' the download.
5. Select 'Open' if you want to download and view the book immediately.
6. Select 'Save' if you want to view it later - save it in My Documents>My Kindle Contents.
7. You can then view this eBook in Kindle for PC and transfer the eBook file to your Kindle device with a USB cable.

You purchase an eBook in exactly the same way as a hard copy book. To download an OGC title you must have already installed the Mobipocket Reader Software.

1. Once you have purchased your eBook you will be emailed a link.
2. This link will also be in My Account > My Order.
3. Click the link, which will take you to www.ebooks.com (OGC fulfilment site).
4. A file download box will appear, giving you the option to ‘Save’ or ‘Open’ the download.
5. Select ‘Open’ if you want to download the eBook immediately.
6. Select ‘Save’ if you want to do this later.

You purchase an eBook in exactly the same way as a hard copy book. To download an Van Haren title you must have already installed the Adobe Digital Editions.

1. Once you have purchased your eBook you will be emailed a voucher code.
2. This voucher code will also be in My Account > My Order.
3. With the voucher code there will also be a link to Van Haren’s fulfilment site www.ebooks.corp.
4. Follow the link and create a bookshelf on www.ebooks.corp.
5. Select ‘Open’ if you want to download the eBook immediately.
6. Select ‘Save’ if you want to do this later.

For eBooks purchased from ITGovernance.co.uk you can sign into your account and view all purchased eBooks in your order history. Just go: go to My account > My Order.

What is ADE (Adobe Digital Editions)? ADE offers eBooks lovers a simple method of acquiring, managing and reading digital publications. It is a free download from http://www.adobe.com/products/digitaleditions/#fp

Digital Editions says 'Good Bye' to the one eBook to one computer policy and Hello! to ‘access your eBooks from any computer’ - so long as you don’t forget your Adobe ID!

The first time you run Digital Editions, you are prompted to authorize the application by entering an Adobe ID. Then, when you purchase an item online or borrow one from a library with Digital Editions, the item is automatically "tied" to your Adobe ID, rather than your computer. This way, you are free to move your items to up to six computers and six devices that have been authorized with Digital Editions - an Adobe ID is a free and a nonintrusive way of identifying users — you need only provide a name, country, and e-mail address.

If you don't have an Adobe ID, you can create your Adobe ID when prompted within Digital Editions as you authorize your computer, or go directly to the Adobe.com membership site.

1. Open Adobe Digital Editions.
2. Plug your eReader into your computer with a USB cable. The eReader icon will appear in the left hand panel of Adobe Digital Editions.
3. Go to the ‘Library’ view in Adobe Digital Editions.
4. Copy the eBook(s) to your eReader by dragging and dropping them from the 'Library view' onto the Reader icon in the left hand panel.
5. If the eBook is large a progress bar may appear as the eBook is copied.
6. Exit Adobe Digital Editions.
7. Once Adobe Digital Editions is closed, disconnect the USB cable from your eReader.
8. Your eBook is now loaded to your eReader and can be read.

1. Open Mobipocket Reader Software
2. Connect your handheld eBook reader to your desktop computer
3. Mobipocket will recognise your handheld device
4. Your library of eBooks will be displayed in Mobipocket and you can drag and drop your chosen eBook onto your handheld device.

Yes! Our eBook formats are Adobe eBook and EPUB. Simply:

1. Download a FREE Adobe app called Bluefire onto your iPad. To do this, go to: http://www.bluefirereader.com (you will need an Adobe User ID to download this software), then
2. Complete the transaction with your iPad on www.ITGovenance.co.uk as normal – the eBook will load into your Bluefire app, where you can read it.

Yes! Simply:

1. Add the eBook to your iTunes library
2. Connect your iPad to your PC/Mac
3. Drag and drop the eBook to your iPad

Yes!

1. Turn on your Kindle.
2. Connect the Kindle to your computer using the USB cable that comes with your Kindle.
3. Drag the ‘mobi’ ebook file into the documents folder on your Kindle.
4. When the USB activity indicator on your Kindle stops flashing, ‘Safely Remove Mass Storage Device’ (Windows) or ‘Eject’ (Mac) the Kindle from your computer.
5. When the USB activity indicator on your Kindle stops flashing, unplug the USB from your Kindle.
6. ITGP ebook should now appear in your Kindle library.

ITGP eBooks go particularly well on the Sony eBook reader.

For a full list of devices and mobile phone applications are compatible with ITGP’s eBooks, see http://www.adobe.com/products/digitaleditions/devices/

These devices support PDF and EPUB content, protected by Adobe^® Content Server 4 software. These eBooks can be acquired by the listed devices either via wireless connection provided by the device (if available) or via a USB connection from the device to a computer running Adobe Digital Editions. You can organise and read eBooks on Macs and Windows^® enabled computers.

If you have any problems downloading you eBooks please contact us

Sorry, we do not offer any returns on electronic products.

DRM (Digital Rights Management - a form of access control) is only applied to some eBooks, depending on the organisation. IT Governance's Adobe eBooks and ePubs are DRM protected which means that:

• No copying of the book or content.
• Printing = Once at a resolution of 150dpi.
• Download on up to 6 devices.

If the issue you are having is not covered on one of this page, please contact us.