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A Guide to the Universal Service Management Body of Knowledge (USMBOK)
A Guide to the Universal Service Management Body of Knowledge (USMBOK)
This is the guide to the Universal Service Management Body of Knowledge (USMBOK), providing a comprehensive 'rosetta stone' and body of knowledge for a service management system and associated service organisation.

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£89.95 GBP
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£79.95 GBP
($132.13 USD)
(€91.86 EUR)
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ASL, a Framework for Application Management
ASL, a Framework for Application Management
This book is a guide to the ASL (the Application Services Library) framework, which is currently the only public domain application management standard in the world.

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£35.95 GBP
($59.41 USD)
(€41.31 EUR)

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ASL, a Management Guide, Second Edition
ASL, a Management Guide, Second Edition
ASL, a Management Guide, Second Edition explains what the Application Services Library (ASL) is and how it can help your organisation. ASL is currently the only public domain application management standard in the world.

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£19.95 GBP
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£14.95 GBP
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(€17.18 EUR)
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MSF Pocket Guide
MSF Pocket Guide
This pocket guide is intended as a practical reference for information technology (IT) professionals studying or implementing Microsoft Solutions Framework (MSF). This guide is derived from and complements the core MSF documents.

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£14.95 GBP
($24.71 USD)
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Frameworks for IT Management
Frameworks for IT Management
This itSMF publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument.

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£35.95 GBP
($59.41 USD)
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MOF V4.0: A Pocket Guide (Softcover)
MOF V4.0: A Pocket Guide (Softcover)
MOF V4.0: A Pocket Guide provides practical insights on the latest version of the Microsoft Operations Framework (MOF), Version 4.0.

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£14.95 GBP
($24.71 USD)
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IT Services Procurement based on ISPL - Pocket Guide
IT Services Procurement based on ISPL - Pocket Guide
This reference guide presents an overview of ISPL and a reference for those who apply ISPL in their job or in an acquisition process.

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£14.95 GBP
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£9.95 GBP
($16.44 USD)
(€11.43 EUR)
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IT Service CMM (Softcover)
IT Service CMM (Softcover)
The IT Service Capability Maturity Model is a maturity growth model that can be used to improve the processes of IT service providers. If you are looking for a concise introduction to the model, this pocket guide is a good place to start.

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£14.95 GBP
($24.71 USD)
(€17.18 EUR)

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Defining IT Success through the Service Catalog (Softcover)
Defining IT Success through the Service Catalog (Softcover)
This title includes a wealth of information about using a Service Catalog within the wider context of delivering value to the business. It focuses on embedding a truly customer-oriented IT service.

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£35.95 GBP
($59.41 USD)
(€41.31 EUR)

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Implementing Leading Standards for IT Management
Implementing Leading Standards for IT Management
This book explains why standards are so important today, the way in which standards come about and how they are accepted. The book describes why IT professionals should adopt and use standards.

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£19.95 GBP
($32.97 USD)
(€22.92 EUR)

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