Welcome to the IT Governance online shop - niche shopping for discerning business people!
Service Level Agreements
Here you will find books & tools that will aid with the creation of effective Service Level Agreements (SLAs).
Service Level Management
Service Level Management (SLM) facilitates for the continual identification, monitoring and analysis of service levels as laid out in a service level agreement (SLA). SLM & SLAs are applicable in all areas, types and size of organization / industry. These books provide an insight into SLM and how it can be applied to the benefit of your organisation.
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