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ISO 20000 - the ITSM standard, books & tools
Here you can find the ISO/IEC 20000:2006 standard itself, tools and templates for implementing ISO20000, and other books (with the exception of the Achieving ISO 20000 Series, which has its own sub-category) specifically related to the ITSM standard. Click here to buy the standard, related guides and more...
Achieving ISO 20000 Series
This area concentrates on a series of books, by the authors of the ISO 20000 standard, that provide advice and guidance on all key aspects of achieving the IT Service Management Standard. Click here to see all the books in this series.
ISO20000 Training & Distance Learning
Within this sub-category you'll find ISO20000 distance learning courses that are designed to help raise the general awareness of the standard in the organisation and that help build a business case for implementation. This category also contains the unique IT Governance Implementing ISO20000 (ISO20000 Consultant) classroom training course.
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