ITIL Service Lifecycle Handheld eBook Suite (Mobi eBooks)
ITIL Version 3 (ITILv3) - the ITIL Service Lifecycle Handheld eBook Suite is available in handy eBook format. Order ITILv3 eBooks and see how the added functionality combines with the refreshed content to provide a great service that is the most innovative and best in class available.

The Official Introduction to the ITIL Service Lifecycle (Mobi eBook)
This official eBook introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.

ITIL: Service Strategy (Mobi eBook)
ITIL: Service Strategy eBook provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

ITIL: Service Design (Mobi eBook)
Service Design eBook provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

ITIL: Service Transition (Mobi eBook)
Service Transition eBook provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

ITIL: Service Operation (Mobi eBook)
Service Operation eBook introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

ITIL: Continual Service Improvement (Mobi eBook)
Focusing on the process elements involved in identifying and introducing service management improvements, this eBook also deals with issues surrounding service retirement.