Metrics & Quality for IT Service Management

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Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification
This book provides an excellent understanding of the foundations of Quality Management that provide a basis for the evolution of Six Sigma. Both Champions and Green Belts will benefit from the comprehensive coverage of certification.

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£29.99 GBP
($49.56 USD)
(€34.46 EUR)

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Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics
ITIL Metrics? Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with Senior Executives!

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£14.95 GBP
($24.71 USD)
(€17.18 EUR)

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The McGraw-Hill 36 Hour Six Sigma Course
The McGraw-Hill 36 Hour Six Sigma Course provides an accessible and easy-to-understand route to learning the essential knowledge needed to understand, implement, and manage a Six Sigma programme.

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£12.99 GBP
($21.47 USD)
(€14.93 EUR)

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Six Sigma Demystified, Second Edition
Six Sigma Demystified, Second Edition explains the Six Sigma methodology in plain and simple language that you'll understand.

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£14.99 GBP
($24.77 USD)
(€17.22 EUR)

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IT Management Metrics and Quality Starter Kit
This kit contains three essential books that guide IT professionals through implementing metrics and quality programmes & methodologies that will aid IT Management process improvement.

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~~£86.85 GBP~~

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£85.50 GBP
($141.30 USD)
(€98.24 EUR)

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£1.35 GBP

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ISO13053-1 (ISO 13053-1) Six Sigma DMAIC Methodology
Quantitative Methods in Process Improvement - Six Sigma - Part 1: DMAIC Methodology.

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£150.00 GBP
($247.90 USD)
(€172.35 EUR)

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ISO 13053-2 (ISO13053-2) Six Sigma Tools and Techniques
Quantitative Methods in Process Improvement - Six Sigma - Part 2: Tools and Techniques.

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£182.00 GBP
($300.78 USD)
(€209.12 EUR)

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Metrics for IT Service Management (softcover)
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis.

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~~£35.95 GBP~~

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£29.95 GBP
($49.50 USD)
(€34.41 EUR)

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£6.00 GBP

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Six Sigma for IT Management (softcover)
This book is the first to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It merges ITIL and Six Sigma methodologies into a single unified approach, to provide continuous improvement for IT organisations.

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£35.95 GBP
($59.41 USD)
(€41.31 EUR)

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Six Sigma For IT Management: A Pocket Guide (softcover)
Six Sigma For IT Management: A Pocket Guide provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations for process improvement. It particularly aims to merge ITIL and Six Sigma into a single approach.

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£14.95 GBP
($24.71 USD)
(€17.18 EUR)

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