ITIL V3 (ITIL Refreshed) - Complete Library Plus (Soft Cover)
If you are implementing ITIL within your organisation and want to purchase the complete set of the five NEW core publications plus The Official Introduction to the ITIL Service Lifecycle, this is the set you need.

ITIL Lifecycle Publication Suite (ITILv3 - Complete Library) (Soft Cover)
ITIL Version 3 (ITILv3) - the ITIL Service Lifecycle Publication Suite - represents an important evolutionary step in the life of ITIL. Order ITILv3 books and see how the refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless.

The Official Introduction to the ITIL Service Lifecycle (Soft Cover)
This official introduction is your gateway to ITILv3. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.

ITIL: Service Strategy (Soft Cover)
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

ITIL: Service Design (Soft Cover)
ITIL: Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

ITIL: Service Transition (Soft Cover)
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

ITIL: Service Operation (Soft Cover)
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITIL V2 Service Support and Service Delivery books.

ITIL: Continual Service Improvement (Soft Cover)
Continual Service Improvement focuses on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.