ITIL V3 (ITIL Refreshed) - (Download – DRM protected PDF) Complete Library Plus
If you are implementing ITIL within your organisation and want to purchase the complete Official ITIL Lifecycle Publication Suite plus The Official Introduction to the ITIL Service Lifecycle, this is the set you need.

ITIL Lifecycle Publication Suite (ITIL v3 - Complete Library) (Download – DRM protected PDF)
ITIL's most recent version, ITIL Version 3 (V3), represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it.

The Official Introduction to the ITIL Service Lifecycle (Download – DRM protected PDF)
This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.

ITIL: Service Strategy (Download – DRM protected PDF)
ITIL: Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

ITIL: Service Design (Download – DRM protected PDF)
Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

ITIL: Service Transition (Download – DRM protected PDF)
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

ITIL: Service Operation (Download – DRM protected PDF)
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

ITIL: Continual Service Improvement (Download – DRM protected PDF)
Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

ITIL V3 Small-Scale Implementation (DRM-Protected PDF)
Electronically downloadable version of ITIL V3 Small-Scale Implementation.