The Top 3 ISO20000 Resources You Need

Achieving ISO20000 certification can bring your business a whole range of benefits including, alignment of business processes and practices, improved relationships between different departments, reassurance for your customers and a competitive edge.

If you’re considering ISO20000 certification, then take a look at these fully recommended top 3 resources:

  1. ISO20000 (ISO/IEC 20000) All Five Parts of the ISO 20000 Series – this kit contains all five parts of the ISO 20000 standard
  2. Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Second edition – this book will steer you through ISO/IEC 20000 implementation and certification, providing you with a step by step guide to successfully implementing the standard
  3. ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit – this toolkit contains all the documentation you need for ITSM and ITIL® implementation, and ISO20000 certification.

For July only, the ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit has been reduced by €100

ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit

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ISO20000 (ISO/IEC 20000) All Five Parts of the ISO 20000 Series
ISO20000 (ISO/IEC 20000) All Five Parts of the ISO 20000 Series

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Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Second edition
Implementing Service Quality based on ISO/IEC 20000: A Management Guide

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ITIL (2011) Lifecycle Publication Suite
ITIL (2011) Lifecycle Publication Suite

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